Amazon Germany Reviews

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Resolved: NON DELIVERY OF TWO ORDERS RECENTLY SHIPPED

3.7
Update by user Dec 20, 2020

they did an excellent job in locating the shipment and made sure it was delivered. It was not Amazon's fault but the really terrible delivery service here in Hong Kong.

it has happened again with a shipment from Amazon France... Delivery impossible!!

not so. They didn't even try!!.

Original review posted by user Nov 20, 2020
I had ordered different items from Amazon.de. They shipped out very soon, with considerable extra shipping charges. They used a shipping method via APEX>; APEX HK wrote email that shipment could not be delivered, but there is no way to trace even if there is a tracing number, one cannot reach APEX. Email given is non operative! There is somebody in my house 24 hours! when I would like a call, you don't have HK telephone codes.. we are not yet China and have an 852 country code. I cannot contact Apex, I cannot contact anybody at your end. There are more packages coming, what can I do?? My number is 852-********, my email is ubcummings@***.com. There are several orders due to arrive here soon. It may be that APEX' staff is unreliable, but there is no way to trace package. You tell us to trace, that cannot be done. Their listed phone number does not answer, their listed email returns all messages as unknown! I know it isn't Amazon's fault, but I paid highly for the products and for shipping and I don't want to lose them! PLEASE PLEASE HELP or call me. Brigitte Cummings
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Resolved
ID
#2293603 Review #2293603 is a subjective opinion of poster.
Pros
  • Amazon has good products
Cons
  • Hk not on list of return phone calls
Preferred solution
Deliver product or service ordered

They have promised to refund the money but it not yet in my account. I want to wait for at least 72 hours. Thanks

69 Euro has been taken from my account as Amazon primium and I am not part of it. I have never join, please return my money thanks
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ID
#2717096 Review #2717096 is a subjective opinion of poster.
Location
Frankfurt, Hesse

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I never get my order

hi my order with number 1033 never came to me please help me to find it or i want a refund because i am trying to find and i cant
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ID
#2703317 Review #2703317 is a subjective opinion of poster.
Location
Athens, Attica

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I cant track my order i dont no the reason why my order is on hold

1.0
Amazon Germany - I cant track my order i dont no the reason why my order is on hold
Amazon Germany - I cant track my order i dont no the reason why my order is on hold
Amazon Germany - I cant track my order i dont no the reason why my order is on hold
Amazon Germany - I cant track my order i dont no the reason why my order is on hold
I bougth phones and am suppose to receive them on on the 14th which is today but i cant track my order i cant even log in my amazon account Please i need help
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ID
#2681148 Review #2681148 is a subjective opinion of poster.
Pros
  • I love buying from amazon
Cons
  • Now i cant even log in my amazon account and my order is on hold
Preferred solution
If possible for a refund back to my amazon gift card or i receive my package Please

Fake address confirmation letter

Dear whom concerned, I received an e-mail from a priviate e-mail(adressen-bestaetigung@***.de) which might be a fake one. i want to check if this information official or not. Here it is> Hello, We have detected unusual activity on your Amazon account, so we have placed it on hold temporarily and suspended any pending orders or subscriptions. To restore access to your account, sign in and follow on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours. We are sorry for any inconvenience this may have caused. Sincerely, Account Specialist Amazon.de
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ID
#2672634 Review #2672634 is a subjective opinion of poster.
Location
Copenhagen, Capital Region
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Suspended

Im still suspended...locked out of my account and money withdrawn. I still need into my account. The problem didnt get resolved
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ID
#2663667 Review #2663667 is a subjective opinion of poster.
Cons
  • Non compatible with amazon german account
  • Reply phone in german only
Loss
$45
Preferred solution
Deliver product or service ordered

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Product Support and Complaint

1.9
Hi, I bought a "Melitta Optima Timer 100801 Coffee Filter Machine, Black and Stainless Steel" order number of which is "305-718****-697****". A couple of days ago it began to malfunction and I needed to get product support from Amazon.de and tried in vain to get support via chat option since I can't speak German. German. back back optio option is only available if you
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ID
#2646713 Review #2646713 is a subjective opinion of poster.
Location
Amsterdam, North Holland

Suspended account

my account was suspended after placed the order. Its still in suspend status and Im unable to upload further information
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ID
#2645679 Review #2645679 is a subjective opinion of poster.

Family

4.0
Hello good evening I would like to delete some of my oder which I spoke today with the customer service today Best regards Ali barakzai
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ID
#2643539 Review #2643539 is a subjective opinion of poster.

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Order #304-349****-764****

2.0
The book was ordered on 23 April 2021 and shipped to South Africa. However, whenever I check the current status of the shipment I receive the message "delayed not yet shipped". Please enquire what happened to my parcel and when may I expect delivery?
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ID
#2642760 Review #2642760 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Package delivery

1.0
Hi Lucian Spataru Moosburg an der Isar Hello, the package was left in front of the stairs outside of the building ! ? ! After I got the E-mail we check outside of the building !!! This is outrageous ,We were lucky that no one took the package . Delivery you said on E-mail it's Friday then Thursday then Wednesday you still have to take notes from DHL or DPD , which say exactly the day and even the time when your order will come , thank you have nice day ! Order info 1 item Order #303-284****-909****

User's recommendation: Try not to order from Amazon ! Delivery people leave the package where they want !

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ID
#2630341 Review #2630341 is a subjective opinion of poster.
Pros
  • Amazon has good products
Preferred solution
Let the company propose a solution

My account has been hacked

I want to warn Amazon of this fact and that I did not pair the order I did not place. I still have not received a response from Amazon.de to date
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ID
#2620286 Review #2620286 is a subjective opinion of poster.
Location
Bordeaux, Nouvelle-Aquitaine
New Reviewer

Empty package

Amazon Germany - Empty package
The package was empty when i looked in post box. Somebody has stolen the inside item and left the empty package behind

User's recommendation: Ask for call when the package is delivered to respective person.

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ID
#2603193 Review #2603193 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Bedrag is twee keer van mijn rekening gegaan

Beste op datum 20/05/2021 heb ik een bestelling gedaan 67 0397xxxxxxxx5015 (grastrimmer). wij hebben deze goed ontvangen maar op mijn bankafschriften is te zien dat het bedrag er 2 keer is afgegaan (2 maal 59.98 euro is er afgegaan) 1 om 18:01 en 1 om 18:31.Kunnen jullie dit nazien en het bedrag dat teveel is gestort mij terug bezorgen aub MVG Geysen Frans
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ID
#2595563 Review #2595563 is a subjective opinion of poster.
Location
Duffel, Flanders

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My account has been locked for several monthes

4.5
My account has been locked for several monthes, i don't know how to unlock my account. Can you give a help.
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ID
#2587343 Review #2587343 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I have not received

1.0
I bought 2 items from 2 different companies and none of them are received! I tried to contact the sellers but undortunately they closed the contact way and it seems it is a spam!

User's recommendation: I didnt received my packages.

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ID
#2555676 Review #2555676 is a subjective opinion of poster.
Pros
  • Amazon has good products
Loss
$200
Preferred solution
Let the company propose a solution

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