Amazon Germany
Amazon Germany Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Germany has 2.6 star rating based on 294 customer reviews. Consumers are mostly neutral.
32% of users would likely recommend Amazon Germany to a friend or colleague.
- Rating Distribution
Pros: Amazon has good products, I love buying from amazon, No pros.
Cons: Non delivery of ordered items, Now i cant even log in my amazon account and my order is on hold, Phone numbers did not work.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Germany has 2.6 star rating based on 294 customer reviews. Consumers are mostly neutral.
32% of users would likely recommend Amazon Germany to a friend or colleague.
- Rating Distribution
Pros: Amazon has good products, I love buying from amazon, No pros.
Cons: Non delivery of ordered items, Now i cant even log in my amazon account and my order is on hold, Phone numbers did not work.64% of users think that Amazon Germany should improve its Customer Service.
50% of users say that they might use Amazon Germany in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Until I received back my money I can't recommend to any friend because I don't want embarrassment", "Good luck!", "Scammers", "Do not use amazon", "I didnot except such things from a world-renowned company!".
Most users ask Amazon Germany for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Amazon Germany Reviews
"ARD Plus Cancellation"
Could you kindly send me the Telephone Number from Amazon customer Service, I Thank You for your help. Karl Eckerl Hauptstraße 65 3441 Baumgarten am...
"Amazon destroyed my account"
USELESS *** COMPANY NEVER WORKING 14 days trying to fix my account after amazond estroyed it banned it and cancelled my order but to get through to amazon is...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aarhus, Central Jutland
Amazon destroyed my account
USELESS *** COMPANY NEVER WORKING
14 days trying to fix my account after amazond estroyed it banned it and cancelled my order but to get through to amazon is IMPOSSIBLE! WORST *** COMPANY EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
AMAZON.DE IS A SHAME
Amazon became a terrible customer unfriendly company over the years. Wondering really if Mr.
Bezos know what's going on at Amazon.de
I live in Philippines.
I ordered this ballpen. After receiving the package ( a THIN PAPER ENVELOPE!!!) I recognized a whole at the back of the envelope. After opening the blue giftbox: NO BALLPEN INSIDE!!! EMPTY BLUE GIFTBOX!!
After talking to 3!!! CS the seriously requested a police report!
So I spent today 6 hours (going Dhl, 3x police station, ) of my precious time and waisted 20&$ gasoline!!!
Well Philippines police is terrible slow and complicated to deal with!!
Still need to come back to police after 3 days!!!
( so another time and gasoline waisted!!!
WELL AMAZON.DE DOESN'T OBVIOUSLY CARE ABOUT THAT!!
Unbelievable disappointed in Amazon!! What for a hassle and time / money waisting NIGHTMARE!!!
NEVER AGAIN AMAZON.DE
User's recommendation: Scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didnot receive my courier
We ordered from Amazon, and the courier gave it to a third party to deliver via DHL, but you guys did not check if it was delivered or not. Such a bad service.
- Vacuum bags
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged order
I returned a damaged Samsung Crystal HD TV on 22nd Feb. I have not received a replacement or a refund. Please help as a matter of urgency.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy job interview date
I received a text message twice on my phone stating that I will be emailed to confirm my job interview date through a link. Until now, I have not received the email nor the link, and when I log in to my account, I don't see any place to choose the interview date.
Kind regards
- It good
- Get delivery early
- Krap
Preferred solution: Nothing
User's recommendation: I recommend customer to patronize Amazon
Moers, North Rhine-Westphalia
Fraud
once you weren't able to pay for an item purchased from Amazon for any reason,whether it's your Bank ,because they suspected a scam ( the merchant is from China...)and you fail or didn't receive anything daying that you have to pay ,then Amazon takes money from a company called Riverty,without asking for your consent,they double and triple the amount of money and they ask you to pay .Then next month you receive another letter ,they ask you to pay again more than the amount of money needed for your purchased item .I for example ended up pay 47,54 Euros in stead of 11,99 for a couple peinter Ink !
it s a big scam,the cherry on top Amazon who allowed them to use your data,say <
Essen, North Rhine-Westphalia
Amazon cancelled my orders but debited me
Hello,
I ordered by some items on 05-05-2025 which was later cancelled by amazon. However i have been debited on my bank app.
Attached is the references and orders for your perusal and reversal of money.
1. Order number : 028-035****-0602724, 129.90 Euros (Debited and cant be found in my orders)
2. Order number: 303-255****-523****, (Under cancelled orders)
3. Order number: 303-472****-557****, (Under cancelled orders)
4.
Order number: 305-641****-711****, (Under cancelled orders)
5. Order number: 305-132****-461****, 24.97 (Under cancelled orders)
6. Order number: 305-860****-346****, 169.99 (Under cancelled orders)
7.
Order number: 305-402****-772****, 7.20 (Under cancelled orders)
8. Order number: 305-226****-393****, (3 items) totaling 66.97 Euros (Under cancelled orders)
Kindly help me rectify this issue, if necessary refund so i can reorder them again.
With regards,
Richard Boamah, Adu.
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Verified Reviewer |
Bottrop, North Rhine-Westphalia
Matter of Return Refund money
Please find the requested information below:Order ID: 304-561****-225****Name of the item: 4 in 1 Treadmill for Home with Tilt 16 km/h Walking Treadmill PadOrder Date: 12 February 2025Issue with the order: The return request was approved, and I followed all instructions to return the item, including using the return label and packaging the product properly. However, I have not yet received any confirmation regarding the refund, and the amount (151.99) has not been credited back to my account.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The seller will send money for only the product price of 59.99, but the seller should also pay the postal cost of 10.49 euros as mentioned in Amazon's policy. Above a product price of 39 euros, delivery charges are free.
The seller did not provide me with a cost-free return ticket, so I paid for the return ticket myself.
I am waiting for your response on this issue. Thank you in advance.
Preferred solution: Full refund
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Verified Reviewer |
Winsen, Lower Saxony
Resolved: Reclamation about Amazon Prime
Company fixed the issue and I have been provided with full refund. The amount was transferred to my bank. Always check your bank account.
It is very bad that you withdraw money for Amazon prime almost 3 times, although I have not applied for the prime membership!
I believe in you and the experience is that you are charging unauthorized for the services!! I called your service center he told me that the money will be returned to my bank, but till date no pay back!
User's recommendation: I didnot except such things from a world-renowned company!
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Verified ReviewerAccount locked temporarily - Delay in delivery of order
The response of Amazon DE is the following :''Hello from Amazon,You've written to an address that does not accept incoming direct e-mails, but we have provided links to help answer some common questions.Where's My Stuff/Order: http://***/help/wheres-my-stuffCancel Items or Orders: https://***/gp/help/customer/display.html/?ie=UTF8&nodeId=201976...Problem with an Order: https://***/gp/help/customer/display.html/?nodeId=20194****Marketplace Order Problems: https://***/gp/help/customer/display.html/?ie=UTF8&nodeId=201889...Gift Certificates: https://***/gp/help/customer/display.html/?ie=UTF8&nodeId=201937...Returns & Refunds: http://***/returnsYou can modify an order that has not shipped or update your address at any time by visiting Your Account: http://***/your-account .You can find answers to other questions by searching http://***/help or reach out to us by clicking contact us at the bottom of any Help page.Thank you for shopping at Amazon.com. We hope to see you again soon."It seems to me that they are not willing to cooperate to solve the problem. Do you have anything else to suggest ?Regards
I would like to report that my account has been temporarily locked for more than ten days.
Additionally, I would like to report that I placed an order (Order No. 302-145****-193****), which was dispatched on May 26th. However, I have not received any information about its current status.
I kindly request that you take immediate action to resolve these issues at the earliest possible convenience.
Preferred solution: Deliver product or service ordered
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Verified ReviewerPoor service
Bad product which didn't last. Customer service very poor.
Playing games to avoid refund or product replacement.
So disappointed. Zero recommendation to future customers.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with Ordered item
The freezer I bought stopped functioning after 1 year. Customer service not responding. Sadly I'm a prime member.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Content received was not what I ordered
Company fixed the issue and I have been provided with apology.
AVEDA Nutri Plenish Light Moisture...
Size: 1 l (1er Pack)
Order #: 304-709****-655****
Sold by: B Strand
Quantity: 1
Item price: 79.95
Instead of the ordered AVEDA Nutri Plenish Light Moisture Shampoo my cousin received Battle Vegan Choco-Haselnuss. in the delivered package with the correct paperwork.
How can this happen?
Please exchange the item for the shampoo I ordered.
I tried to return this item through the amazon.de website, but got the message that this item is non-returnable. Please advise.
- I would be convenient to order presents for my family in germany
- Communications when there is a problem is impossible
Preferred solution: Exchange the improper delivered item with the shampoo that was ordered or refund the charged amount.
User's recommendation: Communication with amazon.de is very difficult when living outside Germany.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecuperare cont vechi amazon , recuperare cat am de plata pe luna mai
Hallo, mein Name ist Alexandra Nita. Ich arbeite seit Jahren mit Amazon zusammen und gebe jeden Monat Bestellungen auf.
Ich habe vor kurzem mein Telefon gewechselt und mein altes Amazon-Konto verloren; ich kann es nicht mehr wiederherstellen.
Ich würde gerne wissen, ob Sie mir helfen können, zumindest das zurückzubekommen, was ich für Mai schulde, damit ich bezahlen kann. Danke für die Hilfe.
User's recommendation: Da
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Verified Reviewer |
Essen, North Rhine-Westphalia
I want to know why I received a cancellation latter yet I was billed for membership again.
I called my prime membership on the 29th of June and I even received a confirmation mail from your office only to realised this morning that I have been billed again. Please refund back my 8.99
User's recommendation: Until I received back my money I can't recommend to any friend because I don't want embarrassment
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